Assistant Manager/manager, Customer Relationship Management

CÁC PHÚC LỢI DÀNH CHO BẠN

Yoga, and Gym
Training Courses
Emloyees Regconition Awards

MÔ TẢ CÔNG VIỆC

The Job:
- Manage customer service counters to deliver customer-centricity through initiatives and daily operations.
- Manage to deliver digital initiatives/projects related to Customer experience to align with company’s vision and department’s objectives and operational process improvement.
- Participate and contribute to Operations projects/initiatives to improve the Customer experience
- Improve continuously customer-centricity mind set for every CRM staffs, throughout any activities
- To manage Customer-relating activities within the department, leading the team to deliver strategic plans and archive department’s objectives and support company’s goals.
- Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes for Customer
Service function.
- Manage Customer Service projects/initiatives related to digital and process improvement in efficient and timely manner.
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YÊU CẦU CÔNG VIỆC

The Person:
- University Graduate;
Economics, Banking, or Marketing is preferable
- LOMA certificate (ACS, PCS) is preferable
- Experience in Customer Services or Operations of Life insurance industry is preferable

- Customer Service mind set
- Good command of English and Vietnamese
- Strongly skilful in communications and effective management skills
- Highly committed, well-organized, pro-active, innovative, honest, integrity, thorough, persevere and diligent
- Able to deliver works under tight deadlines and heavy pressures
- Effective interpersonal skills and good teamwork spirit.